In all new bookings from booking.com you will find in the comments field for each newly reserved unit the booking.com rate ID at which it was booked. This should prove especially useful when room types are sold at varying rates but are not mapped to unique Sirvoy room types. If you wish to have the rate name displayed also, you can resave the room type mapping by going to Settings -> Channels -> Booking.com -> Edit. After this step has been completed both the name and the rate ID will be mentioned in the comments field.
Improvements to our channel outage handling processes were implemented last month in order to inform our hoteliers as promptly as possible about downtimes via our booking blog. We hope these reformed procedures will help clients expedite solutions for related problems such as overbookings.